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virtual assistant device from HandsFree Health

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WellBe® is ready to answer your questions. If you need more assistance or are interested to learn more, our helpful guides and FAQs highlight the features that make WellBe® the most versatile assistant in virtual healthcare.

WellBe Speaker

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Helpful Videos

How can WellBe® help? See it in action. Learn new ways WellBe® enhances your life and your work.

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FAQs

Have questions about WellBe®’s technology and service?
Check out these possible solutions.

WellBe can be set up either by you or remotely by a loved one. Follow the instructions included with the device or download a copy here.

Talk to WellBe like you would a person. Start each question by saying “Ok WellBe”, then ask your question. WellBe responds with helpful answers and feels like talking to a friend.

Identify specific contacts as “emergency contacts” with the WellBe Virtual Assistant app. (see the above tutorial for help) These will be the people who receive notifications automatically in the case of a missed medication or appointment, abnormal blood pressure or glucose reading.

Currently WellBe has access to most major medical Insurance carriers, although we do not have access to all plans, we are adding more every day. This means that there might be a waiting period until your specific carrier is added to our database.

All you have to do is ask. Just say “Ok WellBe, play me the news.” Or “Ok WellBe what is the weather?” WellBe will take care of the rest.

You can listen to radio stations through I Heart Radio with WellBe with no additional setup. To access music through Spotify you have to link your account. This can be done through the WellBe Virtual Assistant app (see the above tutorial). Spofity premium is a separate subscription through Spotify.

To access audiobooks you will have to link or create an audiobookstore.com account. This can be done through the WellBe Virtual Assistant app (see the above tutorial). audiobookstore.com may have additional charges for audiobooks.

Say “Ok WellBe, stop.” WellBe will stop responding until prompted again.

No, there is not a limit for users under one household.

Yes, you may have multiple devices under one household.

Yes, you can call emergency services through WellBe.

Yes you can call others through WellBe but they must be in your contacts on the WellBe Virtual Assistant App.

During the setup process, you will have to go through voice training. This will only take a few moments but will allow WellBe to learn your voice for future use. To complete voice training just say “Ok WellBe begin Voice Training.”

When the WIFI goes out, WellBe will still answer to the wake word but may not be able to present you with information.

WellBe can be moved to another house but the WIFI will have to be reconnected which can be done in the WellBe Virtual Assistant App. Fortunately, WellBe will remember all other information.

  • Orange and white consecutively – The device is turning off
  • Orange – the device is muted. Press the mute button on the top to mute or unmute
  • White – The device is turning on
  • Green – device setup is complete

The light will remain off if you do not have a reminder or you are not talking to WellBe. To get the light to turn on simply say “Ok WellBe” and ask your question. 

WellBe goes by voice recognition which means that when someone asks WellBe about your specific information, she will ask for your four-digit PIN. This person should not know your PIN and will not be given the information.

Yes. If you go to the WellBe Virtual Assistant App, “My profile” and then “History”. This page will show all of your responses to the device, at the specific time and date they were recorded.

Your appointments and reminders can be put in manually into the WellBe Virtual Assistant App.

All of your upcoming appointments and reminders will show on the home screen of your WellBe Virtual Assistant App. For appointments, the app will not only show the time your appointment will occur but also what time you should leave for your appointment. This takes in consideration the time it will take for you to travel to the provider and for you to arrive 30 minutes before the appointment.

This depends on the person and their access to specific personal information such as their insurance, medication, pharmacy and provider. If these are easily at hand, then the process should not take more than 20 minutes.

A user’s username and password can be changed in the WellBe Virtual Assistant App. This can be found under “My Profile”, then “Account Info”.

The device can run off of battery for a few hours, but we recommend that you have the device plugged in at all times.

Currently, WellBe can only recognize English.

Currently, the name and voice of WellBe cannot be changed.

Any update will be pushed through the system so the device will be updated automatically without any inconvenience to the user. Most of these updates will be done during the night while the user is asleep. The WellBe Virtual Assistant App will have to be updated through the app store every once in a while.

WellBe utilizes far field voice technology which enables it to detect your voice from across the room at average speaking volume. Actual distance will depend on room layout, walls and other obstructions.

WellBe Watch

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Helpful Videos

Learn how to activate your WellBe® Watch. See it in action, or discover a new feature. With so many helpful features WellBe® Watch has a lot ot offer.

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FAQs

Have questions about your WellBe® Watch?
Check out these possible solutions.

Check out this helpful video [link]. Detailed instructions for setting up your WellBe Watch can be found here https://support.handsfreehealth.com/article/41-wellbe-watch-setup 

Your WellBe Watch requires a subscription to operate. To purchase a subscription go to shop.handsfreehealth.com/activate. You will need your serial number to complete the purchase. This is a 16-digit number found on the WellBe Watch box and begins with “230W”

Your WellBe Watch can be registered using our WellBe Virtual Assistant App. You can download this app in the Apple App Store or Google Play Store.

Download the WellBe Virtual Assistant App from the Apple App Store or Google Play Store. Once downloaded create an account and fill in your health information. Use the videos above for a helpful way to navigate the app.

Definitely! Someone else can download the WellBe Virtual Assistant App to help you register your watch.

Yes, you can download a pdf of the set-up instructions here 

Yes. In fact, it is encouraged you place a test call after setting up your WellBe Watch to ensure proper functionality and familiarize yourself with the process. When the call center answers simply tell them it’s a test call. You should then place a test call at least monthly.

After extensive testing, we determined that fall detection is currently not accurate enough to include on our products. Worn on the wrist, fall detection would trigger false alarms resulting in a poor customer experience.

Currently, GPS is only used for emergency calls. We are adding new features all the time to both the smartwatch and the smart speaker. If you already have a device you will receive over-the-air updates for new features.

Battery life depends on usage. It will typically last for 24 hours with a 1-hour charge time.

Health4Home is HandsFree Health’s legal name that will appear on your statement.

WellBe Virtual Assistant App

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Helpful Videos

How can WellBe® help? See it in action. Learn new ways WellBe® enhances your life and your work.

color dash shape
color dash shape
color dash shape

FAQs

Have questions about the WellBe® Virtual Assistant App?
Check out these possible solutions.

WellBe can be set up either by you or remotely by a loved one. Follow the instructions included with the device or download a copy here.

Download the WellBe Virtual Assistant App from the Apple App Store or Google Play Store. Once downloaded create an account and fill in your health information. Use the videos above for a helpful way to navigate the app.

Currently WellBe has access to most major medical Insurance carriers, although we do not have access to all plans, we are adding more every day. This means that there might be a waiting period until your specific carrier is added to our database.

You can listen to radio stations through iHeart Radio with WellBe with no additional setup. To access music through Spotify you have to link your account. This can be done through the WellBe Virtual Assistant app (see the above tutorial). Spofity premium is a separate subscription through Spotify.

To access audiobooks you will have to link or create an audiobookstore.com account. This can be done through the WellBe Virtual Assistant app (see the above tutorial). audiobookstore.com may have additional charges for audiobooks.

No, there is not a limit for users under one household.

You can add a user by going to the WellBe Virtual Assistant App, going to “Settings” and then “Households”. Next click the specific household that you would like to add a new user into and at the bottom of the screen click “Add User”. Once this is clicked, determine the role of the user, give them specific permissions and then click “Add User”. You will now input specific information about this new user and then click “Invite”. This new user will get an email with a six-letter invitation code to set up their own account.

Yes, you may have multiple devices under one household.

Yes you can call others through WellBe but they must be in your contacts on the WellBe Virtual Assistant App.

Yes. If you go to the WellBe Virtual Assistant App, “My profile” and then “History”. This page will show all of your responses to the device, at the specific time and date they were recorded.

Your appointments and reminders can be put in manually into the WellBe Virtual Assistant App.

All of your upcoming appointments and reminders will show on the home screen of your WellBe Virtual Assistant App. For appointments, the app will not only show the time your appointment will occur but also what time you should leave for your appointment. This takes in consideration the time it will take for you to travel to the provider and for you to arrive 30 minutes before the appointment.

This depends on the person and their access to specific personal information such as their insurance, medication, pharmacy and provider. If these are easily at hand, then the process should not take more than 20 minutes.

Voice training is a very easy process and will only take a few minutes to complete. You will be asked by WellBe to recite a few different phases and then you are done! You can begin voice training in the WellBe Virtual Assistant app under Settings > Voice training. Or by saying “Ok WellBe, begin Voice Training.”

A user’s username and password can be changed in the WellBe Virtual Assistant App. This can be found under “My Profile”, then “Account Info”.

Currently, WellBe can only recognize English.

Currently, the name and voice of WellBe cannot be changed.

Have More Questions?

We work hard to develop software and devices that are as feature-packed as they are easy to use. If problems or question pop-up, we’re here to help. Reach out to us and get the most out of your new smart healthcare device for the home.

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